Frequently Asked Questions
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*Care Instruction* How do I take care of my polymer clay pieces/jewelry?
Cleaning - This is a lightweight and durable material, but should still be treated with care as breakage can occur with improper handling such as extreme bending. If the item gets dirty, clean by lightly wiping with a cloth or using a small brush to remove any dust. If your polymer clay piece includes any hand painted, pigment powders, or craft sand then be extra careful with wiping as it may damage the surface.
Water Exposure - Keep away from extended water exposure by removing jewelry when taking a shower/bath or swimming. This is primarily to ensure the metal pieces of your jewelry do not tarnish as well as delicate additional materials such as paint, pigment pwders, or craft sand.
Storage - Your polymer clay pieces in a cool dry place. Hanging them on a stand is optimal so that they do not get accidentally damaged.
What are you earrings made out of?
The majority of my handmade earrings and other accessories are made with polymer clay. Sometimes I may use additional materials such as beads, powder pigmets, or resin.
What metals are used in your earring findings and are they nickel free?
Studs are stainless steel. Leverbacks and larger hoops are plated brass. All earring findings are nickel free, however I cannot guarantee zero reactions as everyone has unique sensitivities.
Please note that although the brass findings I use are tarnish resistant, they are not tarnish-free. Take steps to keep the metals in the best quality by not exposing them to water such as when showering or swimming.
For extra sensitive ears I also offer sterling silver upgrades here for dangle earrings. Be sure to read the listing description for more details.
Do you offer local delivery?
Yep! At checkout you will see an option to select "Pick Up" instead of shipping. Please make sure you are able to pick up at the location specified with 2 weeks of placing your order.
You will receive an email from me within a few days to provide you with specific pickup date/time options.
Can I combine multiple orders to save on shipping?
Yes, but the order must be placed within the same day and the buyer must send me an email with all order numbers through the Contact form. If I have not confirmed through email then it is not guaranteed for orders to be combined. If I have already printed and paid for your shipping labels then I cannot combine orders. However, if it is confirmed then you will see a refund for any shipping overages within a few days.
What is your refund policy?
Please refer to the Refund Policy page for more details.
What is your shipping policy?
Please refer to the Shipping Policy page for more details.
Can I shop Oh That's Neat in person?
Markets - For the best prices and deals, come visit me at one of my markets in London, Ontario, surrounding areas, and sometimes Toronto! For all the latest market date announcements follow me on Instagram.
